The Residential Gateway supports one LAN connection. You can use an Ethernet switch or router to provide more connection ports.

For phone and data services you will receive a self-install kit that should take you no longer then 30 minutes to install. If you have any question dial 411 for tech support. The installation for video service will be completed by a technician in a few hours at a later date.

Come visit us in the YCC.

We are in the YCC on the left hand side just as you walk in the front door on the bottom floor, just beyond the escalators.

Allied Telesis offers 24/7customer support by dialing 411 from your phone.

Allied Telesis offers a flexible payment options. Customers can pay by cash, check or Star Card at the ATCC Store at the YCC. Customers can also pay by credit card via our online Billpay website and can enroll for recurring payment by credit card. Automatic withdrawal from paycheck is not available at this time.

Invoices are sent out on the 10th of every month and due to us by the 30th.

Yes, with a copy of your orders you may temporarily stop service and reactivate it with no reconnection or activation fee.

Currently the Tivo box does not support the Allied Telesis SD or HD set top box. We are in the process of trying to get Tivo to add the Allied Telesis set top boxes to it's menu of approved cable boxes.

The approval and setup process is entirely up to the whether Tivo is willing to add our cable set top boxes to the list.

Allied Telesis uses a Verematrix Cable Card. Tivo does no support the manufacturer.

As of July, 2008 we offer 30+ Basic Channels including AFN (free of charge) and another 40+ Premium Channels for subscribers. Please see the individual plan options for more details.

Beginning in late 2008, you will be able to watch your favorite TV shows at their intended viewing times. New “time-shift servers” will be installed by AAFES so that prime time shows are broadcast in prime time. News and sports programming will continue to be broadcast in real time.

Yes, in conjunction with AAFES, you are now able to purchase Tivo personal DVR boxes to record your favorite shows and play them back when you want. The Tivo box comes with many nice added features, so please stop by the AAFES store to get your Tivo today.

While the Air Force Base at Yokota is U.S. jurisdiction, it resides on Japanese soil, and is therefore ultimately governed by international copyright laws. Many U.S. content providers do not have international rights to broadcast in Japan. We go to great lengths to obtain the best U.S. programming that is allowed by law, but the attorneys for some of the more popular channels, such as HBO and Disney, are not comfortable with their broadcast rights outside of the states.

- Dial 1 plus the area code and the number to place calls to the US.
- You will be billed at international rates for local, off-base Japanese numbers. We recommend that you use a local phone to make off-base local Japanese calls.
- You will not incur long-distance charges if you call to the US. These are billed as part of your service plan.
- For international calls, dial 011 prefix + country code and number. International calling rates will apply.

Dial 911 - your call is handed over to the base switch and routed directly to emergency services.

Sign up early to receive your choice of numbers from our pool of US numbers. Your choice will be limited as more people sign-up.

Allied Telesis is required to support customer portability requests allowing you to keep your assigned telephone number. Please note however that Yokota is the only base outside of the United States that supports US telephone numbers and thus your number will only work at Yokota or in the US. If you are transferring to another base outside of the US, your phone number will not work there.

Allied Telesis supports number portability within the "Rate Centers" we currently subscribe to. You can submit your request to customer service to determine if the number can be ported into our system. If you are moving from one geographic area to another, you may not be able to take your number with you. For more information, you can go to "http://www.fcc.gov/cib/consumerfacts/numberport.html"

Customers will dial 97 followed by the 11 digit number (example: 97 1 555 555-5555). For example:

- American Embassy Tokyo: 011-(81) 33-224-5000 or EXT#
- Atsugi: 011-(81) 46-763-XXXX
- Zama: 011-(81) 46-407-XXXX
- Hardy Barracks: 011(81) 3117-29-3270
- Iwakuni 011(81) 827-79-XXXX
- Misawa: 011(81) 3117-62-XXXX (home number) 011(81) 3117-66-XXXX (duty number)
- New Sanno Hotel: 011(81) 33-440-7871
- Sasebo: 011(81) 956-50-XXXX
- Tama Hills Recreation: 011(81) 0423-77-7009
- Yokosuka: 011(81) 46-816-XXXX (for tel# starting with 243) 011(81) 46-896-XXXX (for tel# starting with 241)

When calling work from a residence, customers will dial 97 plus the 7 digit number DSN number.

Yes. You will have Caller ID service with the new phone service.